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Welcome to the Kazi Auto Trading Help Center! Whether you have a question about our products, shipping, payment methods, or anything else, we’re here to assist you. Below, you’ll find answers to our most frequently asked questions. If you need further assistance, don’t hesitate to contact us.
Frequently Asked Questions (FAQ)
1. How do I place an order?
Placing an order is simple! Just follow these steps:
- Browse our products and add your desired items to the cart.
- When you’re ready, click on the cart icon and proceed to checkout.
- Enter your delivery details, choose your payment method, and complete your purchase.
2. What payment methods do you accept?
We accept the following payment methods:
- Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
- Stripe
- Google Pay
- Apple Pay
- Bank Transfer
- Cash on Delivery (COD) within the UAE
3. How long will it take for my order to be delivered?
Delivery times vary based on your location and chosen shipping method:
- Standard Shipping: 5-7 business days
- Express Shipping: 1-2 business days
- For international shipments, delivery time may vary.
4. Can I track my order?
Yes! Once your order is shipped, you will receive an email with tracking details. You can use the tracking number to monitor your order’s status.
5. What should I do if my order is delayed or lost?
If your order has not arrived within the expected delivery timeframe, please contact us at support@kaziautotrading.com or call us at +971 58 241 3312. We will investigate the issue and ensure a resolution.
6. Do you offer international shipping?
Currently, we only offer shipping within the UAE. We do not ship internationally at this time.
7. How do I return or exchange an item?
If you’re not completely satisfied with your purchase, we accept returns and exchanges within [X] days of delivery. Please contact us at support@kaziautotrading.com to initiate the return or exchange process.
Need Further Assistance?
If you couldn’t find an answer to your question, our customer support team is here to help! You can reach us through the following:
- Email: support@kaziautotrading.com
- Phone: +971 58 241 3312
- Hours: Sunday to Thursday, 9:00 AM – 6:00 PM (UAE time)
We aim to respond to all inquiries within 24-48 hours.
Thank you for shopping with Kazi Auto Trading. We value your trust and are committed to providing you with the best customer service experience!